No. All our products are shipped directly from warehouses located within the European Union (EU), so you will not be charged any additional customs duties, import tariffs, or VAT. The amount shown at checkout is the final price you will pay, with no hidden fees.

Yes. Once you have placed your order, please complete the payment within the time period indicated on the payment page. If the payment is not received within the specified timeframe, the order may be cancelled automatically.

After receiving your order, we may contact you to confirm the order details. Please check your email after placing your order and reply to our confirmation email if necessary.

Once your order has been confirmed, it will be dispatched from our local warehouse in Poland. Delivery times depend on your destination and normally take approximately 2–7 business days.

If you need to make any changes, please contact us as soon as possible.

Once your order status has changed to “Processing”, we may no longer be able to make modifications. This includes changing the shipping method, payment method, delivery address, product color, quantity, or discount information.

In general, an order can only be cancelled or modified before it has been shipped.

Once your package has left our warehouse, it cannot be intercepted and the order can no longer be cancelled. If you still wish to cancel the order after shipment, you may return the package to our warehouse after receiving it. The product must remain in a condition suitable for resale, and all return shipping costs will be your responsibility.

If you refuse the package when it is delivered, it will be returned to our warehouse.

Please be aware that you will be responsible for the return shipping costs. For further information, please review our Return & Refund Policy or contact us at:

Email: info@kukirin-store.com

First, please use the tracking number provided with your order to check the current delivery status.

If your package has not arrived within the estimated delivery period, please contact our customer service team for further assistance.

If your order contains a missing, incorrect, or damaged item, please contact us as soon as possible.

Any missing or incorrect items should be reported within 3 business days of receiving your order, allowing us to investigate the issue and provide an appropriate solution.

All of our electric scooters and electric bikes are stocked locally and dispatched from our European warehouses, including warehouses in countries such as Poland and Germany.

Standard delivery generally takes 3–7 business days, depending on your location. Once your order has been shipped, you will receive a tracking link via email so that you can follow its delivery progress.

We provide both road-legal and off-road models to meet the requirements of different countries and regions.

ABE Certified Models (e.g., G2 Pro ABE): These models comply with Germany's eKFV regulations, including a maximum speed limit of 20 km/h, and are eligible for insurance plaque registration.

VMP Compliant Models (e.g., G2 Pro VMP): These models comply with Spanish DGT requirements and general EU micro-mobility guidelines, with a maximum speed of 25 km/h.

Before purchasing, please check the road-legality information listed on the individual product page. You may also contact our support team if you are unsure which model is suitable for your country.

A payment may be declined for several reasons, including incorrect payment details, insufficient funds, or restrictions imposed by your bank.

Please check that all payment information is correct and try another payment method if necessary.

Electric scooters provide a number of benefits for everyday transportation:

• Lower fuel costs: Using an electric scooter can help reduce your regular transportation expenses.
• Greater convenience: Electric scooters are easy to use and allow you to travel to your destination without waiting for public transportation.
• More environmentally friendly: Electric scooters do not produce direct exhaust emissions during operation, making them a more environmentally friendly transportation option.

When selecting a KuKirin electric scooter, we recommend considering:

• Safety
• Size and portability
• Motor performance
• Battery range
• Riding comfort
• Price
• Your usual riding environment

If unsure, contact customer service and provide intended use; they can recommend a suitable model.

For optimal riding performance, we recommend a rider weight of 220 lbs (approximately 100 kg) or below.

Carrying a load above the recommended weight may reduce the scooter's range and average speed and can affect overall riding performance.

31.9–34.8 PSI (220–240 kPa).

Correct pressure can improve stability, handling, comfort, and energy efficiency.

Actual range depends on:

• Battery condition
• Tire pressure
• Rider weight
• Riding speed
• Terrain
• Temperature
• Wind conditions
• Road conditions
• Riding habits

Therefore, actual range may differ from maximum advertised range.

Lithium-ion batteries have a limited number of charging/discharging cycles and gradually lose performance over time.

With proper use, storage, and maintenance, the battery can provide reliable performance for an extended period. Lifespan depends on charging frequency, storage conditions, temperature, riding habits, and maintenance.

Yes. As battery charge decreases, voltage drops, so maximum speed may gradually decrease when battery is low.

Yes. Orders purchased through official KuKirin website are covered by 12 months of after-sales repair service.

For details, refer to Warranty Policy.

If purchased directly from official KuKirin website, contact customer service:

Email: info@kukirin-store.com

For Europe, KuKirin also provides after-sales support through its service center in Poland.

We do not recommend using it in rainy conditions.

Although certain components are designed to withstand everyday splashes, wet riding can increase safety risks and expose electrical components to moisture.

Avoid heavy rain or deep water.

Cold temperatures can affect performance, particularly the battery.

Store indoors and avoid prolonged exposure to extremely low temperatures, which may negatively affect battery, motor, and tires.

We strongly recommend avoiding riding in snow.

Snow and ice reduce tire traction and make the scooter harder to control. Below 0°C, battery performance may decrease and energy consumption may increase.

Safety is top priority.

• Wear helmet and suitable protective equipment.
• Follow local traffic laws and regulations.
• Check weather before riding.
• Stay alert to road conditions and potential hazards.
• Ride at safe, appropriate speed.
• Inspect scooter before each ride.
• Securely lock scooter after parking.

For extended storage, keep the battery in a suitable environment.

• Recommended long-term storage temperature: approximately -20°C to 25°C (-4°F to 77°F)
• Possible lithium-ion battery storage temperature range: -20°C to 60°C (-4°F to 140°F)
• Recommended storage humidity: 45%–75%
• Recommended battery level for storage: approximately 30%–50%

Avoid prolonged complete discharge.

Before long-term storage and periodically during storage, recharge to prevent excessive discharge.

If unused for an extended period, check the battery level regularly and recharge as needed.

Periodic maintenance charging can help prevent excessive discharge.

Do not leave it connected longer than necessary.

Do not charge continuously for more than 24 hours. Follow model-specific charging instructions.

Wipe with a damp cloth or use a dry brush to remove dust and dirt.

Do not submerge in water or spray large amounts directly.

Make sure the scooter is fully dry before charging or riding.

The advertised range is tested under the following conditions:

• Rider weight: 60 kg
• Temperature: 25°C
• Average speed: 20 km/h
• Road conditions: Flat urban roads

Actual performance and range vary depending on rider weight, terrain, temperature, wind, road conditions, speed, and riding style.

It is normal for actual range to differ from the advertised figure.

If a significant reduction is caused by a battery defect, contact customer service.

KuKirin provides European after-sales support, including an after-sales service center in Poland.

If warranty service or repair is needed, contact customer service first and follow the instructions before sending the scooter or components.