At KuKirin, we want every customer to enjoy a safe and satisfying shopping experience.
We provide a 7-day return policy for eligible products. Customers may request a return within 7 days after receiving their order.
Returns requested after this period will not be accepted.
1. Return Requirements
To request a return:
✔ Product must be unused
✔ Product must be in original condition
✔ Original packaging must be included
✔ All accessories must be returned
✔ Proof of purchase is required
Unauthorized returns will not be accepted.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
Please contact KuKirin support immediately.
📧 Email:
(KuKirin customer support email)
Please provide:
- Order number
- Product information
- Problem description
- Photos or videos
Our team will review your request and provide assistance.
3. Items Not Eligible for Return
Returns are not available for:
❌ Used products
❌ Modified scooters
❌ Damage caused by improper use
❌ Products purchased from unauthorized sellers
❌ Free gifts
❌ Promotional items
❌ Used batteries or accessories
4.Return Shipping
Quality Issues:
KuKirin may provide:
- Free return shipping
- Replacement
- Refund
Non-Quality Returns:
Customers are responsible for return shipping costs.
A return fee of:
€200 per electric scooter
may apply.
5. Refund Policy
Before Shipment:
Full refund available.
After Shipment:
A cancellation fee may apply.
Lost Package:
Refund or replacement will be provided after verification.
6. Defective Products
Within 7 days:
- Replacement available
- Full refund available
After 7 days:
- Repair assistance
- Technical support
- Replacement parts support
Photos or videos may be required.
7. Battery Returns
Battery returns have special requirements.
- Return fee: €100 per battery
- Only unused batteries are accepted
- Used batteries cannot be returned
8. Refund Time
After inspection:
Processing time:
1–2 business days
Refund arrival:
- PayPal: up to 48 hours
- Credit Card: 7–14 business days
7. Contact Us
For return and refund questions:
📧 Email:
(KuKirin customer support email)
Working Hours:
Monday – Saturday
9:00 – 19:00 (GMT+1)
Thank you for choosing KuKirin.
We are dedicated to providing quality electric scooters and excellent customer service worldwide.
