At Kukirin store, we want every customer to enjoy a safe, reliable, and satisfying shopping experience.
We provide a 7-day return and exchange policy for eligible products. Customers may request a return or exchange within 7 days after receiving the product.
Return or exchange requests submitted after this period will not be accepted.
1. Order Processing & Cancellation Policy
Order Processing Time
After receiving your order, Kukirin will process and prepare your order within:
1–2 business days
During this period, our warehouse will complete order verification, product inspection, packaging, and shipment preparation.
Order Cancellation Rules
Customers may request order cancellation within the cancellation period specified by Kukirin.
An order can be cancelled if:
✔ The cancellation request is submitted within the allowed cancellation period
✔ The order has not yet been shipped
If the customer submits a cancellation request before shipment and within the permitted cancellation period, Kukirin will accept the cancellation request and process the refund according to our refund policy.
Once an order has been shipped, cancellation requests will no longer be accepted. Customers may need to follow the return process after receiving the product.
2. Return & Exchange Requirements
To request a return or exchange, customers must ensure:
✔ The product is unused
✔ The product remains in its original condition
✔ Original packaging is included
✔ All accessories, manuals, and included items are returned
✔ Proof of purchase is provided
Unauthorized returns will not be accepted.
Customers must contact Kukirin customer service and receive return approval before sending any product back.
3. Return Address
All approved returns must be shipped to the following address:
Return Address:
Chrzanowska 4
Grodzisk Mazowiecki 05-825
Poland
Phone: +48 739 667 170
Email: info@kukirin-store.com
Please do not send products back without prior approval from Kukirin. Unauthorized returns may not be processed.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact Kukirin customer support immediately.
Please provide:
- Order number
- Product information
- Description of the issue
- Photos or videos showing the problem
Our team will review your request and provide an appropriate solution.
Possible solutions include:
✔ Replacement
✔ Repair assistance
✔ Refund
✔ Replacement parts support
5. Items Not Eligible for Return
Returns are not available for:
❌ Used products
❌ Modified electric scooters
❌ Damage caused by improper use
❌ Products purchased from unauthorized sellers
❌ Free gifts
❌ Promotional items
❌ Used batteries or accessories
6. Return Shipping Policy
Quality Issues
If the product has a confirmed quality issue caused by the product itself, Kukirin may provide:
✔ Free return shipping
✔ Replacement
✔ Refund
Non-Quality Returns
For returns caused by personal reasons, incorrect purchase decisions, or other non-quality issues:
Customers are responsible for return shipping costs.
A return handling fee may apply:
€200 per electric scooter
The final amount will be confirmed after reviewing the return request.
7. Refund Policy
Before Shipment
If an order cancellation request is submitted before shipment and within the allowed cancellation period:
✔ Full refund available
After Shipment
Once the order has been shipped:
Cancellation is no longer available.
Customers must follow the return process after receiving the product.
Applicable return shipping costs and fees may apply.
Lost Packages
If a package is confirmed lost during transportation:
Kukirin will provide a refund or replacement after verification.
8. Defective Products
Within 7 Days After Delivery
Customers may request:
✔ Product replacement
✔ Full refund
(after inspection and confirmation)
After 7 Days
Kukirin provides:
✔ Technical support
✔ Repair assistance
✔ Replacement parts support
Photos or videos may be required for product inspection.
9. Battery Return Policy
Due to transportation safety regulations, battery returns have special requirements.
Battery return conditions:
✔ Only unused batteries are eligible for return
✔ Used batteries cannot be returned
Battery return fee:
€100 per battery
10. Refund Processing Time
After the returned product has been inspected and approved:
Processing time:
1–2 business days
Refund arrival time:
- PayPal: Up to 48 hours
- Credit Card: 7–14 business days
The actual refund time may vary depending on the payment provider.
11. Contact Us
For return, exchange, cancellation, or refund questions, please contact:
Kukirin Customer Service
Email: info@kukirin-store.com
Phone:
+48 739 667 170
Working Hours:
Monday – Saturday
9:00 – 19:00 (GMT+1)
Thank you for choosing Kukirin.
We are committed to providing high-quality electric scooters and professional customer service worldwide.
