KuKirin is committed to delivering reliable electric scooters and excellent customer support.
All KuKirin scooters are new factory products and include warranty protection against manufacturing defects.
If your scooter experiences a quality issue caused by a manufacturing defect during the warranty period, KuKirin will provide replacement parts or technical assistance free of charge.
Customers are responsible for repair costs, replacement parts, and shipping fees after the warranty period expires.
Warranty Period
| Component | Coverage |
|---|---|
| Frame | 12 Months |
| Motor | 12 Months |
| Controller | 12 Months |
| Display | 12 Months |
| Brake System | 12 Months |
| Folding System | 12 Months |
| Battery | 6 Months |
| Charger | 6 Months |
| Throttle | 6 Months |
| Brake Handle | 6 Months |
| Tires | 1 Month |
| Lights | 1 Month |
What Is Covered?
KuKirin warranty covers:
✔ Manufacturing defects
✔ Motor failures
✔ Controller issues
✔ Electrical system problems
✔ Battery quality problems
If the problem is confirmed as a warranty issue, KuKirin will provide appropriate assistance.
What Is Not Covered?
Warranty does not cover:
❌ Accidental damage
❌ Improper use
❌ Unauthorized repairs
❌ Product modifications
❌ Water damage
❌ Normal wear and tear
❌ Scratches or cosmetic damage
❌ Consumable parts
How to Request Warranty Service
To apply for warranty support:
1. Take Photos or Videos
Show the problem clearly.
2. Contact KuKirin Support
Email:
📧 (KuKirin customer support email)
Provide:
- Order number
- Product model
- Purchase information
- Issue description
- Photos/videos
3. Wait for Verification
Our team will review your request and provide a solution.
Customer Support
For warranty service:
KuKirin Customer Support
Email:
📧 (KuKirin customer support email)
We normally reply within 1 business day.
Thank you for choosing KuKirin.
Your satisfaction and riding experience are our priority.
